Position Overview:
We are looking for a Web Support Executive to join our team and be responsible for managing the content of our website and mobile app through a Content Management System (CMS) and providing CMS support to users. In this role, the candidate will play a crucial role in ensuring the quality of content before it is published.
Responsibilities:
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Manage content updates for the website and mobile app using the CMS
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Respond to CMS support inquiries and resolve any issues in a timely and professional manner
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Coordinates feedback from CMS users, including feature requests and areas of improvement, and proactively provides a workaround to any CMS issues
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Ensure the quality of content before publishing by reviewing and approving the content and conducting a site audit
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Approving hotel promotional campaigns and checking their availability on our digital channels via Reservations Management System
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Assists in testing, analysing and reporting product bugs on CMS and website
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Troubleshoot and resolve CMS-related issues for users
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Collaborate with cross-functional teams to improve the CMS and overall user experience
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Assists Internal teams by building Landing Pages via a Page Builder functionality
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Assist marketing team in building campaigns content via CMS
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Generating periodical content reporting
Qualifications, Skills and Education:
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Proven experience working with Content Management Systems
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Highly proficient in all MS/Google Office family of products (Excel/Sheets, Word/Doc, Powerpoints/Slides)
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Strong attention to detail and ability to review content for accuracy and quality
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Excellent written and verbal communication skills
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Ability to multitask and prioritize tasks effectively
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Strong work ethic and a get-the-job-done attitude
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Basic HTML and CSS knowledge is a plus
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Opera experience is a plus
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Experience in web support or a similar role is a plus
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Experience in site management is a plus